Neighbours missing?

# 03/14/2015 at 06:48 Dinocraze

2/3rd of my neighbours are missing. And the remaining ones are all named as Ludia. Any idea how to fix this?

# 03/14/2015 at 09:20

I had a bunch of my neighbors disappear too... and the ones that remain are also named Ludia. I'm puzzled by this one

# 03/17/2015 at 08:57

I sent an email to ludia support this morning asking about the missing friends. I did notice that my friend list contains exactly 25 people, which made me start wondering if maybe ludia put a cap on the friends list without telling us. Anybody else have exactly 25?

# 03/18/2015 at 15:53

I got an answer from Ludia. This is what it said:

For the issue with loosing friends, try the following:

1. Try rebooting your device
2. Try uninstalling and reinstalling the game (unless you play as a Guest on an Android device).
3. Try upgrading the operating system on your device to the latest one.
4. Do not run any other applications in the background while playing this game.

Thank you in advance for your patience.

Nothing resolved the issue, so I sent them a reply telling them that the problem remains. Waiting for their response.....

# 03/19/2015 at 01:13

I have been cut down to 24 neighbors. Thanks for sharing the update, thebadwrench.

# 03/20/2015 at 02:17

So, I went ahead and deleted a bunch of friends off my list to see if people I really wanted to send gifts to would reappear, and they kinda did(?) On about half of my friends in the game, I see the level but the name is just a question mark. I can visit the arks, but Im not sure whose park it is. And there is some key people still missing.

# 03/20/2015 at 12:03

JPB says on the fb page that it has to do with the new facebook privacy settings. If changing the app settings (granting permission) still doesn't bring back the neighbours, they ask to directly email the support team. Any positive outcome for anyone yet?

# 03/20/2015 at 21:37

I gave up on getting my entire friends list to reappear. Considering I don't need help with evolution, gifts or anything like that, I just deleted 90% of my JPB friends. For the few that I want to keep, it looks as if I will have to delete and re-add them to get them to show up again.

# 06/21/2015 at 04:18 Energizo

deleting inactive people on your Facebook removes them from the game, the question mark is an incubation period before they really get removed from your friend list in the game which can take from hours to days. From time to time Ludia removes a random person from your list without permission and adds new people in without permission, that part annoys me.

# 06/21/2015 at 17:28

I think they limit the number of in game friends to 25 now. I deleted around 70 people from my friend list when they first put the cap on the number of friends you could have, that way the ones that I wanted to show up on my in game friends list would actually show up. It only took a day or so for everything to update when I did that.

# 06/22/2015 at 05:31 Energizo

Bet deleting 70 people was a headache process!

# 06/22/2015 at 14:15

Deleting one by one is a bit tedious, but not much of a headache. Oddly there where numerous Mohammeds on my list, so every time a saw a Mohammed while scrolling through my list.... point, click, delete! lol

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